Aiglle Privacy Policy

The Aiglle Privacy Policy explains how we process any personal information that you provide us with, and how we ensure that your individual’s rights are respected.

  • Information about us
  • What personal information do you collect?
  • How and why do you use my information?
  • How long do you keep my information for?
  • Who do you share personal information with?
  • How do you process my personal information?
  • Our cookie policy
  • How can I update or change my personal information?
  • What rights do I have?
  • What choices do I have?
  • Protecting personal information
  • Updating our Privacy Policy
  • Contact us
  1. Information about us

In this privacy policy, references to Aiglle, we, us or our means the members of Aiglle Flight Support that process your personal information.

Aiglle Flight Support are data controllers of your personal information for the purposes of applicable data-protection legislation. For more information you can contact the General Manager, Aiglle Flight Support, Guernsey Airport, Le Bourg, Forest, Guernsey, GY8 0AN.

In this privacy policy, when we refer to you, we mean the person whose personal information we collect and process. This includes anyone who contacts us in connection with the services we provide, those seeking employment or employed by Aiglle Flight Support, or who otherwise interacts with us including, for example, on our website at (the website).

  1. What personal information do you collect?

If you are a customer or potential customer, when contacting Aiglle we may collect and process any information necessary for, but limited to, addressing an enquiry or the provision of a service.

For Aiglle to provide flight handling services are required by law and regulation to record and process all, or some of the following customer information dependent upon the service being provided:

  • full name;
  • date of birth;
  • place of birth;
  • nationality;
  • passport number;
  • contact phone numbers (including mobile);
  • email and postal address;
  • invoicing details;
  • information that you provide by filling in forms on our website;
  • any other information you have voluntarily given us.

If you are an employee or potential employee:

  • full name;
  • date of birth;
  • place of birth;
  • nationality;
  • social security and tax identification numbers;
  • background checks;
  • passport details and driving licence details:
  • contact phone numbers (including mobile);
  • email and postal address;
  • payment details;
  • medical information relevant and necessary to support employment;
  • next of kin details;
  • employment/educational history.
  1. How and why do you use my information?

Your personal data is processed for the following reasons, so that we can provide you with the best possible service and meet legal obligations. Here’s how we use your data:

  • To meet our legal obligation to provide aircraft and passenger details to the Guernsey Border Agency.
  • To contact you about changes to our service that could affect or inconvenience you.
  • If an employee, to support your employment and develop the business.

For commercial purposes:

  • To process any transactions in support of any services we may provide to you.
  • To process your credit/ debit card information when used to pay for our services.
  • To improve our services to you.
  • To deal with complaints, queries and any claims made against us.
  • To meet our contractual and legal obligations.
  • To recognise you as being a customer or employee.
  • Fraud prevention and detection.
  • Health and safety of members of the public, our staff and our customers.

To meet our regulatory obligations:

  • If you choose to exercise your data rights e.g. a subject access request
  • So we can respond to any complaints or claims we receive from regulators or other third parties.


Infrequently we may wish to send you information about our services which may be of interest to you. If you have consented to receive marketing, you may opt out at any time.

You have a right at any time to stop us from contacting you for marketing purposes or processing of your information for the purpose of marketing.

If you no longer wish to be contacted for marketing purposes, please email your request to

  1. How long do you keep my information for?

We will keep personal information for as long as is reasonably necessary (or as defined under applicable laws and regulations) to provide and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.

  1. Who do you share personal information with?

We are required by law to provide aircraft and passenger information to the Guernsey Border Force. We may reveal your personal information to other people, including in the following circumstances.

Only when necessary we use expert professional organisations to support our information technology architecture under strict contractual conditions. Third party organisations working under contract are not permitted to use any personal information for purposes other than ensuring continuity of service to you.

When required by law, we may pass personal information to external agencies and organisations, including the police and other law-enforcement agencies to prevent and detect fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of those checks to use in future security checks.

If a claim is made, or could be made, against us we may pass personal information to our insurers.

If we (or substantially all of our assets) are bought or taken over by another organisation, personal information we hold about customers and employees will be one of the assets transferred.

We may pass your personal information to others to keep to any legal obligation (including court orders), to enforce or apply our terms and conditions of use of website or other agreements we have with you, or to protect our rights, property and safety or those of our customers, employees or others.

  1. How do you process my personal information?

Your personal information may be transferred to, stored and processed in one or more countries outside the European Economic Area (EEA), including Guernsey. Guernsey’s data-protection laws are aligned to those in the EU and so these transfers are lawful when appropriate security and confidentiality measures are in evidence.

If we transfer your personal information to others outside of the EEA, we take extra steps in line with data-protection laws. These would include contract terms approved by the EU Commission with the relevant organisations receiving your personal information, whether part of Aiglle Flight Support or not.

We also take reasonable steps to make sure your personal information is adequately protected in line with the requirements of the Guernsey data-protection law.

  1. Our cookie policy

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other web sites

Our website may contain links to other web sites. This privacy policy only applies to this website so when you visit other websites you should read their own privacy policies.

  1. How can I update or change my personal information?

If you are a customer of Aiglle Flight Support, you can update or change your personal information by contacting

If you are an employee of Aiglle Flight Support, please contact the General Manager.

  1. What rights do I have?

You have certain rights under Guernsey, UK and EU law, including the option to:

  • access your personal information (we may charge a fee if considered necessary and if allowed to do so by law);
  • correct your personal information if it is inaccurate or incomplete;
  • erase your personal information and prevent further processing in specific circumstances and where there is no other legal reason for us to continue storing or processing that information. These include for example:
    • if the personal information is no longer needed in relation to the purpose for which it was originally collected or processed;
    • if you withdraw your consent;
    • if you object to us processing your personal information;
    • if you ask us to stop processing your personal information (although we are entitled to store your personal information, we cannot further process it if you ask us not to);
    • if we move or transfer your personal information to another organisation; and
    • if you object to us processing your personal information in the following circumstances.
    • If processing is based on legitimate interests or carrying out a task in the public interest or when exercising an official authority.
    • If information is processed for direct marketing.
    • If information is processed for purposes of scientific or historical research and statistics.

To ask for any of the above rights, please contact

You have a right to complain to the Information Commissioner’s Office. They can investigate whether organisations are keeping to data-protection law. See


  1. Protecting personal information

We use a variety of security technology and procedures to help protect your personal information from unauthorised access and use. Examples of these are shown below.

  • Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code or what’s called a ‘cypher’. The hidden information is said to then be ‘encrypted’.
  • Controlling access to systems and networks as this allows us to stop people who are not allowed to view your personal information from getting access to it.
  • Training our staff so we make them aware of how to handle information and how and when to report when something goes wrong.
  • Regular testing of our technology and ways of working, including keeping up to date on the latest security updates.

We have no control over the contents of other websites or resources which are linked to our website. We accept no responsibility for them or the privacy practices they use, or for any loss or damage that may arise from you using those websites or resources.

  1. Updating our Privacy Policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 28/01/2020.

  1. Contact us

Please contact us if you have any questions about our privacy policy or information, we hold about you by email